Privacy Policy

1. Introduction

Monitrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring and automation platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Organization and team information
• Workflow configurations and monitoring settings
• Payment information (processed securely by third-party providers)
• Communications with our support team

2.2 Automatically Collected Information

• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies
• Workflow execution logs and metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our monitoring services
• Processing your transactions and managing subscriptions
• Sending notifications and alerts based on your workflow configurations
• Improving and optimizing our platform
• Providing customer support
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (AWS, payment processors, authentication providers)
• Team Members: Other members of your organization who have access to your account
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication with Auth0
• Regular security audits and updates
• Access controls and monitoring
• Distributed architecture with regional data isolation

6. Data Retention

We retain your data based on your subscription plan:

• Starter Plan: 7-day data retention for workflow execution logs
• Professional Plan: 30-day data retention
• Enterprise Plan: 90-day data retention

Account information is retained until you delete your account. Workflow configurations are retained for 90 days after account deletion to allow for recovery.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Delete your data (subject to legal retention requirements)
• Object to or restrict certain data processing
• Data portability
• Withdraw consent for data processing

To exercise these rights, please contact us at privacy@monitrics.com.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Preferences and settings (including theme selection)
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings.

9. International Data Transfers

Monitrics operates globally with multi-region infrastructure. Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@monitrics.com